Help & FAQS

1. What’s virgin human hair?

Virgin human hair is ALWAYS Remy hair, but Remy hair is not always Virgin Hair! Remy hair is usually referred to the medium quality hair which comes from different donators while Virgin hair refers to the hair from one single donator which guarantee the same texture and feeling of a wig.

Virgin is featured as following:

★100% natural human hair

★cut from the donor in one ponytail

★no chemical proc

★can be shampooed, dyed, styled and conditioned

★never been permed, colored

2. Why does the wig get tangled?

There are few reasons why the wig gets tangled, such as hair oil, dryness, dirt, sweat, and chlorine and not combing properly. To avoid tangling and keep it smooth, make sure to wash & condition your hair at least once a week, twice a week is better.

3. How long does it last?

It depends on how you maintain it. Treat it like your own hair and take very good care of it.
Normally it can last longer than 1 year.

4. Can the hair be dyed, permed?

Yes, it can. As a general rule it is easier to darken the hair than to lighten the hair, we recommend
to dye darker since it is difficult for the original color to fade. Bear in mind that improper dying will ruin the hair. It is recommend to have the hairdresser dye the Brazilian virgin hair. If you prefer to dye at home, please use a good quality wig and test a small strand of hair first.

To prolong the wig’s life, do not dye, perm or straightened the hair too often.

5. How to identify the human hair?

It is easily to see this for yourself when you receive your product. Simply remove a few strands of hair and burn them.  Human hair has natural proteins, so it is reduced to ash and produces a foul smell when it is burned. However, synthetic hair melts into a sticky ball when burned, so it is very easy to tell the difference. Moreover, human hair may have a few gray hairs or split ends. This is not a quality problem. It is very natural.

6. How to protect your natural hair while wearing wig in your daily life?
  1. Avoid nylon and cotton caps which will absorb moisture and could damage or dry your natural hair.
  2. The caps should be comfortable and not too tight. If you use hair clips, install them carefully so they don’t snag hair during removal.
  3. A good quality moisturizer will protest the hair from becoming dry and brittle, while too much could cause clogged pores and eventually hair loss.
  4. Never wear your wig over wet or damp hair as this could cause bacteria or mildew to form.

To gain more tips about how to care for your wig, check our Facebook page: